Privacy Policy

1. Introduction

DocuNex Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore.

2. Information We Collect

We may collect the following types of information:

• Personal identification information (Name, email, phone number)
• Document details and contents for processing services
• Payment information for service fees
• Technical data (IP address, browser type, operating system)
• Usage data (pages visited, services accessed)

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our document services
• Processing transactions and delivering completed documents
• Communicating with you about your requests
• Improving our services and customer experience
• Complying with Singapore legal obligations

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal data in compliance with Singapore's Personal Data Protection Act (PDPA):

• Secure document handling protocols
• Encrypted storage and transmission
• Access controls and staff training
• Regular security assessments

5. Data Retention

We retain personal data only as long as necessary for:

• Provision of services requested
• Compliance with legal requirements (typically 6 years in Singapore)
• Resolution of disputes or enforcement of agreements

Original documents are returned to clients after processing. Digital copies are securely deleted after retention periods expire.

6. Your Rights

Under Singapore's PDPA, you have rights to:

• Access and correct your personal data
• Withdraw consent for data processing
• Request deletion of your data (subject to legal requirements)
• Obtain information about how your data is used

To exercise these rights, contact our Data Protection Officer at dpo@zagoxe-roxafa.sbs

7. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new effective date. We encourage you to review this policy regularly.